1st and 2nd level support for all users (in person, by Phone, by e-mail and ticket system)
Processing and documentation of support requests via the user Helpdesk.
Recording, analysis and elimination of technical problems and IT malfunctions in the Hardware/software area.
Creation of documentation and process manuals
Purchase of IT Hardware and Software.
Support in the IT Warehouse when inventorying new components.
Employee Onboarding and Offboarding
Setup of new Workstations, user profiles and systems
IT Service Delivery Manager
Ober-Mörlen
Full-time
Permanent employee
Your mission
Your profile
Successfully completed IT apprenticeship or Informatic studies.
Experience in User Support as well as in the control / documentation of requests via a ticket system.
Strong communication skills and self-assured appearance
Independent, Structured and result-oriented way of working.
High affinity for digital trends and technical challenges
Good written and spoken English and German skills.
IT skills in the areas of MacOS, iPads/iPhones and Windows operating systems
You are service oriented, reliable, resilient and like working in a team.
Knowledge in Microsoft Office 365, Teams and SharePoint.
Why us?
A safe and modern workplace
Flexible working hours (work-life balance)
25 days Holidays
Home office options by arrangement
Small and dynamic team with high communication
Attractive earning opportunities
Education, training incl. Certifications
Free snacks and drinks
Corporate Events
About us
We are a dynamic and fast-growing IT company specializing in device management solutions and custom IT solutions. Our team of experienced IT experts works closely with our customers to develop innovative and customized services.
We believe in flat hierarchies and give every employee the freedom to contribute to the company and make authoritative decisions. We offer our employees a lot of responsibility initially and encourage their personal and professional development.
If you would like to be part of a dynamic and growing company that develops innovative solutions for its customers and offers its employees plenty of room for personal and professional growth, then apply to join us today.
We believe in flat hierarchies and give every employee the freedom to contribute to the company and make authoritative decisions. We offer our employees a lot of responsibility initially and encourage their personal and professional development.
If you would like to be part of a dynamic and growing company that develops innovative solutions for its customers and offers its employees plenty of room for personal and professional growth, then apply to join us today.